Online Store
- We’re here for you:
Mon–Fri: 10:00–19:00
Sat: 10:00–16:00 - +43 660 558 5588
- website@mysolo.at
- Contact Us
Free delivery from €35!
Free delivery from €35!
Language
English
FAQ
- Home
- FAQ
1. General Questions
How can I place an order?
Select your desired products, add them to the shopping cart, and proceed to checkout. Enter your contact details and delivery address, then choose your preferred payment method.
Can I place an order without registration?
Yes, you can place an order as a guest, but by registering you will be able to track your order history and receive special offers.
How can I get advice on choosing the right products?
You can contact our manager via any messenger (Telegram, WhatsApp), call us at +43 660 558 5588, or send an email to website@mysolo.at.
Can you also advise on how to use the products, for example for hair coloring?
If it concerns basic usage recommendations for dyes, shampoos, masks, etc., our specialists can explain the key points. However, complex coloring techniques or hair treatments require the experience of a professional hairdresser. In case of doubt, we recommend consulting a specialist or a trichologist.
2. Payment
What payment methods are available?
We accept all common payment methods such as PayPal, Klarna, card payments (Visa/Mastercard, etc.), Apple Pay, and Google Pay.
Can I pay for my order upon delivery?
Payment upon delivery is only possible for in-store pickup. All orders that are shipped must be paid in advance.
3. Shipping
How can I track my delivery?
Once your order has been shipped, you will receive a shipping confirmation by email. It will include a tracking link that allows you to check the status of your delivery at any time.
Alternatively, you can log into your customer account and view the current shipping status under “My Orders.”
If you have not received a shipping confirmation or have any questions about your delivery, feel free to contact our customer service – we will be happy to assist you.
Alternatively, you can log into your customer account and view the current shipping status under “My Orders.”
If you have not received a shipping confirmation or have any questions about your delivery, feel free to contact our customer service – we will be happy to assist you.
What shipping methods are available?
Your packages are shipped via Austrian Post, DHL, UPS, or FedEx, depending on the fastest delivery option.
Which countries do you ship to?
We deliver to all countries within the European Union. Delivery times may vary depending on the destination country.
When will my order arrive?
The standard delivery time within Austria is 1–2 business days, and to Germany 2–3 business days. Within Vienna, delivery usually takes 1 business day.
For all other EU countries, delivery time may take up to 5 business days depending on the country. If you need more precise information about delivery times to your country, feel free to contact us.
You can find the contact details in the footer of our website.
For all other EU countries, delivery time may take up to 5 business days depending on the country. If you need more precise information about delivery times to your country, feel free to contact us.
You can find the contact details in the footer of our website.
Can I pick up my order myself?
Yes, you can pick up your order at the Solo Haircare Boutique (address: Stubenring 20, 1010 Vienna).